Refund and Returns
Shipping & Tracking
Orders are typically shipped very quickly, same day or next business day. But may take up to 2 full business days once payment is confirmed. Once your order has been packaged, you will receive an email with a tracking number.
We ship domestically via UPS or FedEx.
Transit times range from 1 to 6 business days depending on your chosen shipping method. Please note that once your order is handed off to the shipping carrier, we cannot control or be held responsible for carrier-related delivery delays.
Orders placed on or around a federal holiday may experience additional delays.
Refunds & Returns
We back our products with an industry-exclusive 30-day money-back guarantee. If you aren’t completely satisfied, contact us to set up a return and refund. It’s that simple.
One strict rule: These products are strictly for research. If your email even hints at human or animal consumption, your refund is instantly voided, and your message will be ignored. No exceptions.
Products Eligible for Refunds
This guarantee applies exclusively to unopened products for 30 days, starting the exact day your tracking shows delivered. Miss the 30-day window? We can’t promise a full refund or exchange, but reach out anyway. We handle those on a case-by-case basis because making sure you're satisfied is our top priority.
Lost Packages
If the carrier loses your package, we’ve got your back. Let us know, and we will reship your entire order on the house within 48 hours.
Notes
Return shipping costs are on you. Do not just mail products back to us—all refunds and exchanges require pre-approval. Wait until we give you the green light and return instructions before putting anything in the mail.
Refunds go straight back to your original payment method whenever possible. We will deduct our original shipping costs from the total, and we usually process your refund within 2 to 3 days of receiving the returned package.
Still Have Questions?
Send us an email at [email protected], or visit our contact page to submit your question.
Orders are typically shipped very quickly, same day or next business day. But may take up to 2 full business days once payment is confirmed. Once your order has been packaged, you will receive an email with a tracking number.
We ship domestically via UPS or FedEx.
Transit times range from 1 to 6 business days depending on your chosen shipping method. Please note that once your order is handed off to the shipping carrier, we cannot control or be held responsible for carrier-related delivery delays.
Orders placed on or around a federal holiday may experience additional delays.
Refunds & Returns
We back our products with an industry-exclusive 30-day money-back guarantee. If you aren’t completely satisfied, contact us to set up a return and refund. It’s that simple.
One strict rule: These products are strictly for research. If your email even hints at human or animal consumption, your refund is instantly voided, and your message will be ignored. No exceptions.
Products Eligible for Refunds
This guarantee applies exclusively to unopened products for 30 days, starting the exact day your tracking shows delivered. Miss the 30-day window? We can’t promise a full refund or exchange, but reach out anyway. We handle those on a case-by-case basis because making sure you're satisfied is our top priority.
Lost Packages
If the carrier loses your package, we’ve got your back. Let us know, and we will reship your entire order on the house within 48 hours.
Notes
Return shipping costs are on you. Do not just mail products back to us—all refunds and exchanges require pre-approval. Wait until we give you the green light and return instructions before putting anything in the mail.
Refunds go straight back to your original payment method whenever possible. We will deduct our original shipping costs from the total, and we usually process your refund within 2 to 3 days of receiving the returned package.
Still Have Questions?
Send us an email at [email protected], or visit our contact page to submit your question.